Lift Service Administrator

Lift Service Administrator
Lift Industry
Kent, South East London
Salary - £22,000 - £26,000
Commutable from: Croydon, Redhill, Crawley, Tonbridge, Sevenoaks, Oxted, Edenbridge, Maidstone
Benefits: holiday, pension, progression opportunities to management roles
Hours: 8-5 - 40hr wk or part-time is an option

REClifts is now looking for a multi-skilled Lift Service Administrator to support their clients' London South office working as part of the service department. This lift engineering company offers a flexible and supportive management structure that will give you all the tools to hit the ground running in this fast paced and challenging environment. This position has arisen recently due to organic growth of the business and to cope with the increasing workload.

REClifts welcome applications from talented Lift Service Administrators or Lift Repair Administrators in the lift industry or relevant engineering companies where you have delivered a similar role.

Key Responsibilities:

• Customer liaison & update, Logging new calls into Service Module.
• Housekeeping of database, sites, equipment etc.
• Invoicing completed works and assisting with Invoice queries.
• Raising credit note request forms.
• General administrative duties.
• Creating quotations for new works / repairs & service orders to include ordering and booking out parts as required.
• Ordering parts for quoted/small work's, scheduling labour
• Managing daily work schedules and Collating paperwork from engineers.
• Managing reactive work orders, ensuring Engineers arrive within agreed timescales
• Planning compliance check services in advance to satisfy contractual obligations
• Providing regular updates to meet customer and business requirement
• Ensuring both Customer and Company KPI targets, as well as contractual SLA's are met/exceeded

Your Skill set:

• Ability to prioritise a heavy workload in order to satisfy all customer expectations
• Commercially aware and able to understand financial targets at both Company and Branch level - Preferred
• A calm and methodical approach to work demonstrating you are a confident communicator
• Passionate about providing excellent customer service at all times, professionally enthusiastic with an energetic personality - Essential
• Confident to be able to understand the customer needs

Apply to this position:

1. Let me know a convenient time to give you a call and we can have a confidential conversation call me between 8:00 am - 6pm
2. Ping me your CV by email and I will get back to you ASAP.
3. Click "apply now" so I can read your CV

REClifts are passionate about understanding what is truly important about your next move before entering an application or interview process. This commitment to you will ensure we represent your best interests at all times and together we can secure your next move in the lift industry.

Our goal is to respond to all applications within 48 hours. However, feel free to contact us sooner on our contact number.